Warranty & Repairs
Congrats on your Andria Barboné purchase! We know it can be stressful if something happens to your ring, but rest assured we’re here to help. There are some common occurrences (especially with antique rings) that are easy fixes, so if something happens to your ring - don’t worry!
**A note on vintage jewelry**
Please keep in mind that some vintage pieces have not been worn for many years therefore issues may not arise until the lucky new owner (you!) wears them for the first time. We thoroughly check all of our vintage and antique pieces for quality before we ship them out; however, due to the special nature of vintage pieces, everyday wear can sometimes reveal an issue that needs attention.
NOTE: Our warranty does not cover loss, theft or damage to your ring and/or center stone. This is where third-party insurance such as Jeweler’s Mutual comes in and we highly recommend that you insure your ring.
We are pleased to offer a one year warranty on all Vintage and AB-Made items from the date of purchase. We will repair anything that goes wrong due to the manufacture of the ring. Wear and tear or damage caused by the wearer is not covered.
- Replace missing accent stones.
- Repair bent or broken prongs.
- Repair broken shank.
- The customer is responsible for shipping costs both ways for all warranty or repair work. We ship fully insured, overnight, signature-required via FedEx. Most roundtrip shipments will cost $90 in the continental US, but costs are subject to change and may be higher for items valued over $25,000. Contact us for international shipping costs.
- Any work, including resizing, done by an outside jeweler voids the warranty of the ring.
We are happy to assist our customers with any and all repairs that fall outside of the warranty. The cost for each repair will be determined on a case by case basis. Just reach out to us at info@andriabarbone and we’ll see how we can help!
Complimentary Lifetime Services:
We offer complimentary cleaning and prong checks for any ring purchased from Andria Barboné. (Note: shipping, if needed, is the responsibility of the customer.) Rings and fine jewelry require maintenance in order to last a lifetime so we encourage you to get your ring checked 1 - 2 times per year. If you live in or visit NYC, reach out to us to schedule a time to pop by for your free cleaning and prong check! It only takes 10-15 minutes and you’ll be amazed at the before/after from the cleaning!